Frequently Asked Questions

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Tom Barefoot's Tours - Frequently Asked Questions

Why are your prices so inexpensive, is there a catch?

Our prices are better simply because we sell in volume with most activities. Since we have been in business for over 30 years we have established excellent relations with our suppliers, which helps us to keep our prices low. There is no catch to the savings you will receive.

When are my activities confirmed?

When you submit your itinerary through this site you will be sent an email that states that we received your order. Your activities are NOT confirmed until our online concierge calls you and emails you with your complete itinerary; however, in the event we can not reach you by phone we will leave a message. Your credit card will be charged after our concierge has made this confirmation phone call.

Where do I get my tickets, are they emailed to me?

After your tickets are confirmed then we will email you your tickets as a .pdf file, which has all of the pertinent information on it. You simply print the tickets out on your printer, then present them at the departure point of your activity.

What if I need to cancel or reschedule?

Easy! If you need to cancel your activities you may do so up until 48 hours before your scheduled tour begins in order to get money back. There is a 10% cancellation fee of the retail price that is not refunded for cancellations made before the 48hour mark. If you need to cancel within the 48 hours before your scheduled activity, then additional fees will be charged as dictated by the vendor which can include up to a 100% cancellation fee. We do not accept activity cancellations via email.
Rescheduling can usually be done up until 24 hours before the scheduled activity at no additional fee.

Where can I find Tom Barefoot’s Tours once I’m in Hawaii?

See the maps on our contact page.

Are tips/gratuities included in the prices?

No, they are not included. We encourage our customers to leave gratuity for their guides and crew.

I have a rather large group of people in my party; do I get any additional discounts if I book through you?

Yes! We can cater to almost any size group. Please call our groups department to receive group rates. Groups are generally classified as a party of 10 or more.

Do I have to pay any taxes or fees?

See our pricing policy.

I want to do a snorkel cruise, but some of the people I'm with haven't done it before, do you provide instruction?

All of the snorkel cruises that we carry will include a beginner’s snorkel class that is offered for land lubbers or novices. Jump into the class, then jump into some of the most beautiful waters on the planet and have some fun.

When is the best time to do boat trips and helicopter rides?
In the afternoon the state of Hawaii normally receives trade winds that pick up from the north east. We usually recommend going on the morning snorkel cruises because it is when the water is the most beautiful and the calmest. We also recommend helicopter rides in the morning, when the winds aren't blowing, you will find it a much smoother ride.

Couldn't find the answer to your question? E-mail us your question.